Last updated: September 2026
These Terms & Conditions apply to purchases made through the Soar Mobility website.
Soar Mobility products sold through this website are sold by Vue Mobility Inc., a United States company (“Vue Mobility”, “Soar Mobility”, “Soar”, “we”, “us” or “our”).
By using this website or placing an order, you agree to these Terms & Conditions.
1. Orders
All orders are subject to acceptance and product availability.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, pricing or product information contains an error, payment cannot be authorised, or we reasonably suspect fraud or misuse.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
2. Prices and Payment
Prices are displayed in US dollars unless otherwise stated.
Applicable taxes, shipping charges and other charges will be shown at checkout where required.
Payment must be made using one of the payment methods available at checkout.
We may change our prices at any time. Price changes will not affect orders that we have already accepted.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices and other information on our website are accurate.
Colours and appearance may vary slightly depending on your device or screen.
We may make minor changes to product specifications, components or design where these changes do not materially reduce the overall functionality of the product.
If we discover a material error relating to a product you have ordered, we will contact you where appropriate.
4. Shipping
Shipping times and delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.
If we are unable to ship your order within the timeframe stated at the time of purchase, we will contact you and provide the options required by applicable law.
Please ensure that the shipping information provided with your order is complete and accurate.
Further information is available in our Shipping & Returns Policy.
5. Cancellations and Returns
Order cancellations, returns and refunds are governed by our Shipping & Returns Policy, which forms part of these Terms & Conditions.
Please review that policy before placing an order.
Nothing in these Terms limits any rights you may have under applicable law.
6. Warranty
Soar products may be covered by a limited product warranty.
The duration, coverage, exclusions and claims process applicable to your product are set out in our Warranty Policy.
Any warranty provided by us is in addition to rights that cannot legally be excluded or limited.
7. Product Use and Safety
Electric bikes and electric scooters involve inherent risks. Customers and riders are responsible for using products safely and appropriately.
You are responsible for reading and following the instructions, warnings and safety information supplied with your product.
Riders should wear appropriate safety equipment and comply with applicable traffic laws, age restrictions and other local rules governing electric bikes and electric scooters.
Do not use a product if it is damaged, improperly assembled or unsafe to operate.
Products must not be modified or used in a manner inconsistent with their intended purpose or manufacturer instructions.
8. Repairs and Modifications
Repairs, modifications or replacement parts should be appropriate for the product and installed correctly.
Damage caused by misuse, unauthorised modifications, improper installation, accidents, neglect or failure to follow product instructions may not be covered by the applicable warranty.
Please contact Soar Mobility if you are unsure whether a repair, component or modification is suitable for your product.
9. Website Use
All content on this website, including the Soar Mobility name, logos, product designs, photographs, videos, graphics and written content, is owned by or licensed to Vue Mobility Inc. or its affiliates and is protected by applicable intellectual property laws.
You may use the website for personal, non commercial purposes. You may not copy, reproduce, distribute or commercially exploit our content without permission.
10. Third Party Services
Our website may use or link to services provided by third parties, including payment providers, delivery providers and other service providers.
Where you use a third party service, additional terms or privacy policies may apply.
11. Liability
To the fullest extent permitted by applicable law, Vue Mobility Inc. will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Customers remain responsible for using products safely, following the supplied instructions and complying with applicable laws.
12. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
13. Changes to These Terms
We may update these Terms & Conditions from time to time.
The Terms that apply to your purchase will generally be those in effect when your order is placed, except where a change is required by applicable law.
The current version will always be available on our website.
14. Governing Law
These Terms are governed by the laws of the United States that are applicable to Vue Mobility Inc., subject to any mandatory consumer protection rights that apply in the state where you live.
Nothing in these Terms is intended to remove rights that cannot legally be waived.
15. Contact Us
If you have questions about an order, product or these Terms & Conditions, please contact:
Soar Mobility / Vue Mobility Inc.
Email: support@vuemobility.com
For information about returns, please see our Shipping & Returns Policy. For warranty information, please see our Warranty Policy.