At Soar Mobility, we strive to deliver your electric bike or scooter quickly and safely. Please review our shipping policy before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing times may be extended during peak seasons, pre-order periods, or promotional events.
Shipping Methods & Delivery Times
We ship electric bikes and scooters via ground shipping with reputable carriers.
Standard delivery times are typically 5–10 business days within the continental United States. Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
At this time, we do not ship to PO boxes, APO/FPO addresses, or internationally unless specifically stated on the product page.
Shipping Costs
We offer free standard shipping on most bike and scooter orders within the continental U.S.
Accessories and smaller items may have a shipping fee displayed at checkout.
If you return a bike, even if your order qualified for "free shipping", we will deduct the shipping costs incurred by Soar Mobility from your refund.
Order Tracking
Once your order ships, you will receive a shipment confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update after the carrier picks up your package.
Delivery Acceptance
All bike and scooter orders require signature confirmation upon delivery to ensure safe handoff.
If you are not available to accept your delivery, the carrier may leave a notice for redelivery or pickup at a local facility.
Please inspect your package carefully upon delivery. If you notice any visible damage to the box, note it with the carrier before signing and contact support@vuemobility.com immediately with photos.
Shipping Damages or Lost Packages
If your order arrives damaged or parts are missing, please contact our support team within 48 hours of delivery with photos of the packaging and product. We will assist with repair, replacement, or return options at no additional cost to you.
If your package is lost in transit, we will work with the carrier to locate it. If it cannot be recovered, a replacement will be shipped or a refund issued.
Pre-Orders & Backorders
If your item is on pre-order or backorder, the estimated shipping date will be displayed on the product page or provided in your order confirmation email. These dates are subject to change