At Soar Mobility, we strive to ensure every rider is satisfied with their purchase. Please review our returns and cancellation policy below before placing your order.
Returns and Order Cancellations
You may cancel your order for a full refund anytime before you receive your shipment confirmation email with tracking information.- You must notify Soar Mobility within 7 days of delivery with your reason for requesting a return.
- Once your return is approved in writing, you must ship the bike back to Soar Mobility within 7 days of receiving approval.
- The item must be unused, unopened, in the same condition you received it, and in its original packaging.
- A restocking fee of up to 50% may apply at our sole discretion.
⚠️ Do not ship your purchase back to us until you have received written return authorization from Soar Mobility.
If you are approved for a return, you are responsible for the return shipping costs, and the shipping fee we incurred to send the bike will not be refunded. Even if your order included 'free' shipping, we will deduct the actual shipping costs incurred by Soar Mobility to deliver the bike to you.
Refunds
Once your authorized return is received and inspected, we will notify you of approval or denial of your refund along with any shipping deductions or restocking fees.
Soar Mobility reserves the right to withhold part or all of the refund if:
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The bike is returned in poor condition, shows signs of use, or is missing original parts or packaging.
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The return is not shipped back within 7 days of receiving approval.
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The bike is assembled, ridden, or altered in any way.
⚠️ Returns will not be accepted if:
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You did not notify Soar Mobility within 7 days of delivery, or
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The bike is returned after the required 7-day post-approval shipping window.
If your return is approved, your refund will be processed and credited to your original payment method within 7 business days of completing the inspection.
Exchanges
We only replace items if they are severely defective or extremely damaged upon arrival.If you believe you qualify for an exchange or replacement, please contact our support team at support@vuemobility.com before returning your product.
Damaged or Defective Products
If you receive a damaged or defective electric bike or electric scooter, please contact our support team immediately at support@vuemobility.com. We will arrange for a return or replacement at no additional cost to you.
Non-Compliance with Returns Policy
Products that do not meet the eligibility criteria outlined in this policy may not be accepted for return or may be subject to restocking fees.
Products returned without prior authorization, that fail to meet the eligibility criteria, or that are damaged due to misuse, abuse, or negligence may not be accepted. In such cases, they may be returned to you at your expense or subject to restocking fees.
Please note that this returns policy is subject to change without prior notice. It is recommended to review the policy on our website or contact our customer service for the most up-to-date information regarding returns.
If you have any further questions or need assistance with a return, please don't hesitate to reach out to our customer service team. We are here to ensure your satisfaction and make your experience with our electric bikes and electric scooters as smooth as possible.