Shipping & Return Policy

Soar Mobility 30-Day Returns Policy effective date 15/05/2023

At Soar Mobility, we strive to provide our customers with high-quality electric bikes and electric scooters that meet their needs and expectations. We understand that sometimes a product may not be a perfect fit or meet your requirements. To ensure your satisfaction, we offer a 30-day returns policy. Please familiarize yourself with the following guidelines for our returns process:

1. Eligibility:

  • To be eligible for a return, the electric bike or electric scooter must be in new and unused condition, with no signs of wear or damage.
  • The original packaging, accessories, manuals, and any promotional items must be returned with the product.
  • Please note that any customizations or modifications made to the electric bike or electric scooter may void the eligibility for return.

2. Initiation of Return:

  • To initiate a return, please contact our customer service team within 30 days of the purchase date, providing your order details and the reason for the return.
  • Our customer service team will guide you through the return process and provide you with a return authorization number and any additional instructions.

3. Return Shipping:

  • You are responsible for the cost of shipping the electric bike or electric scooter back to us, unless the return is due to an error on our part (e.g., incorrect item shipped, product defect). 
  • We recommend using a trackable shipping service and ensuring the package to ensure its safe return. 
  • Please note that any shipping costs incurred for the original purchase are non-refundable unless the return is due to an error on our part. 

4. Inspection and Refund:

  • Once we receive the returned electric bike or electric scooter, our team will inspect it to ensure it meets the return eligibility criteria. 
  • If the product is in satisfactory condition, we will process the refund within a reasonable timeframe using the original payment method. 
  • Please allow up to 7 business days for the refunded amount to appear in your account, depending on your bank or payment provider. 

5. Exchanges:

  • If you wish to exchange the returned electric bike or electric scooter for another model, please indicate this during the return process. Any price differences between the products will be handled accordingly. 
  • The exchanged product will be shipped to you after we receive and inspect the returned item. 

6. Damaged or Defective Products:

  • If you receive a damaged or defective electric bike or electric scooter, please contact our customer service immediately. We will arrange for a return or replacement at no additional cost to you. 

7. Non-compliance with Returns Policy:

  • Electric bikes or electric scooters that do not meet the eligibility criteria outlined in this policy may not be accepted for return or may be subject to restocking fees. 
  • We reserve the right to refuse returns or exchanges if the product is damaged due to misuse, abuse, or negligence. 

    Please note that this returns policy is subject to change without prior notice. It is recommended to review the policy on our website or contact our customer service for the most up-to-date information regarding returns. 

    If you have any further questions or need assistance with a return, please don't hesitate to reach out to our customer service team. We are here to ensure your satisfaction and make your experience with our electric bikes and electric scooters as smooth as possible.