FAQ SO/ST

Product Specifications & Features 

  • What are the key specs of the SOAR City SO + ST models? 
    • Motor: 350W rear hub motor
    • Pedal Assist Levels: 5
    • Frame: Aluminum alloy
    • Brakes: Mechanical disc brakes
    • Battery: 36V lithium-ion
    • Tires: 27.5x1.95
    • Weight Capacity: Up to 275 lbs
    • Weight: Approximately 56 lbs (including battery)
    • Frame Styles: SO (step-over) and ST (step-through)  
  • How fast can a SOAR City SO + ST electric bike go?
    The maximum speed of the Soar City SO + ST models depends on the pedal-assist level and throttle usage. It typically reaches speeds of up to 20 mph (32 km/h) with pedal assist or throttle. Please follow your local speed limits.
  • What is the maximum range of the SOAR City SO + ST?
    The range varies depending on factors such as terrain, rider weight, and power settings. On average, you can expect a range of 25–30 miles (40–48 km) per charge with moderate pedal assistance.
  • What type of motor does the SOAR City SO + ST use?
    The City SO + ST models are equipped with a high-performance 350W rear hub motor, offering five levels of pedal assist to suit various riding preferences.
  • What is the maximum weight capacity?
    The maximum payload capacity is 260 lbs. (120 kg), including the rider and any cargo or accessories. The rear rack can carry up to 40 lbs. (18 kg).
  • How much does the SOAR City SO + ST weigh?
    The weight of the SO + ST models is 56 lbs.
  • What terrains can I ride my SOAR City SO + ST in? 
    The City SO + ST models are intended for paved urban and suburban environments. They are not suitable for off-road or mountain biking. 
  • What type of brakes does it have?
    The City SO + ST models are equipped with mechanical disc brakes for reliable stopping power under various conditions.
  • What styles are available?
    The City SO model features a step-over frame, while the ST model has a step-through frame, accommodating various rider heights.
  • What are the torque values for assembling my SOAR City SO + ST eBike?
    Proper torque ensures components are securely fastened without over-tightening Refer to the torque chart in the manual for specific values.

 

Assembly & Setup 

  • Does the SOAR City SO + ST arrive assembled?
    The bike arrives 85% assembled. Users must complete the assembly by attaching components like the front wheel, front fender, pedals, and handlebar. A tool kit is included for this purpose.
  • What tools are included?
    An assembly toolkit is provided, including Allen wrenches and a multi-tool necessary for assembly.
  • How do I set up my SOAR City SO + ST?
    Follow the step-by-step instructions in the user manual. Additionally, you can refer to general eBike assembly videos for guidance. 
  • Can I adjust the seat height?
    Yes, seat height adjustments can be made using the Quick Release Clamp. Loosen the seat clamp and raise the saddle to the height of your hip bone. Ensure the saddle is straight and tighten the seat clamp securely. Ensure that the seat post does not exceed its minimum insertion marking.
  • Is it possible to change the saddle?
    Yes, you can replace the saddle with compatible aftermarket options. Ensure proper installation to avoid compromising safety.
  • How do I properly inflate the tires?
    Inflate the tires to between 40 and 50 psi. Use a regulated air source with a readable pressure gauge to avoid over inflation, which can cause tire bursts. Always check tire pressure before each ride to ensure optimal performance and safety.
  • How do I adjust the top speed?
    The top speed is factory-set and should not be amended. 

 

Battery & Charging 

  • How do I charge my SOAR City SO + ST? 
    • For convenience your battery can be charged in or out of the bike.  
    • Turn off the bike, and if you prefer, remove the battery using the key. 
    • Plug the Soar charger into a standard wall outlet (120V).
    • Connect the charger to the battery charging port located on the right side of the battery. 
    • The indicator light on the charger will typically show red while charging and turn green when fully charged.
    • Charging from empty takes about 4–6 hours. 
    • ⚠️ Always use the original SOAR charger supplied with your bike.
  • Can I charge my battery overnight?  
    • It is not recommended to leave the battery plugged in for more than 12 hours regularly.  
    • Modern lithium-ion batteries and chargers have overcharge protection, but:  
      • For optimal battery lifespan, unplug once fully charged. 
      • Use a smart plug with a timer if charging overnight frequently. 
    • ⚠️  Do not charge the battery unattended for extended periods or in extreme temperatures.  
  • Can I buy a spare battery? 
    Yes! Spare or replacement batteries for the SOAR City SO + ST are available for purchase through: 
    • The Soar Mobility website 
  • How do I replace the battery?  
    • Turn off the bike.  
    • Use your Soar key to unlock and lift out the existing battery from its mount. 
    • Align and set the new battery into place until it clicks. 
    • Lock it in and confirm it is secure and fully seated. 
    • Power on the bike to ensure proper connection. 
    • ⚠️ If the battery doesn’t click into place or power on, double-check alignment or contact Soar Support.
  • How should I store my battery over winter?  
    Proper off-season storage preserves battery health: 
    • Charge to 60–75% before storage (avoid full or empty). 
    • Store indoors in a dry, cool place (50–70°F / 10–21°C). 
    • Avoid direct sunlight, moisture, or freezing temperatures. 
    • Recharge the battery every 4–6 weeks during storage to prevent deep discharge. 
    • Do not leave the battery on the charger or connected to the bike during long-term storage. 
    • 🧊 Storing your battery in freezing conditions can permanently reduce capacity. 

 

Warranty & Support  

  • How long is the warranty? 

    Your SOAR eBike is backed by a 2-year warranty from the date of delivery. This warranty covers all manufacturing defects in materials and workmanship on both the eBike and its key components.

    ✅ Ride with peace of mind—your SOAR bike is built to last.

  • How do I find my product’s serial number?  

    The serial number is located on the bottom of the downtube, near the bottom bracket (just above the pedals). 

    🔎 Tip: Flip your bike gently or use a mirror to easily read the number. 

  • Where can I get replacement parts (batteries, chargers, lights, keys)?   

    You can order official SOAR replacement parts directly from: 

    Our website: soar.com 

    Select retail partners (contact us for availability) 

    ⚡ Using original SOAR parts ensures the best performance and safety for your ride. 

  • Who do I contact for support?
    Please visit our Contact page for support options. 

 

Maintenance & Care   

  • What should I inspect before each ride to ensure my Soar eBike is safe to use?  
    Conducting a pre-ride safety check is crucial:  
    • Air: Ensure tires are inflated to the recommended pressure (40-50 psi).  
    • Brakes: Test both front and rear brakes for responsiveness.  
    • Chain: Inspect the chain for proper lubrication and tension. 
    • Lights: Confirm that front and rear lights are functioning.  
    • Battery: Check that the battery is securely mounted and adequately charged.  
    • Bolts: Ensure all bolts, especially those on the stem and handlebars, are tightened to the recommended torque values. 
  • What maintenance tasks should I perform regularly?   
    Regular maintenance ensures optimal performance and longevity of your eBike. Key tasks include: 
    • Tire Pressure: Check and adjust tire pressure weekly to the recommended 40-50 psi.  
    • Brake Inspection: Inspect brake pads and discs for wear monthly.  
    • Chain Lubrication: Lubricate the chain every 100 miles or after riding in wet conditions.  
    • Battery Care: Avoid depleting the battery completely; recharge after each significant use. 
  • What maintenance schedule should I follow for my Soar City eBike?   
    To ensure safe riding conditions, follow these guidelines: 
    • Battery Maintenance: Keep the battery charged when not used for up to two weeks. For longer periods, follow long-term storage procedures.  
    • Water Exposure: Never submerge the eBike or its components in water.  
    • Wiring Check: Regularly inspect wiring and connectors for security and damage.  
    • Cleaning: Clean the frame with a damp cloth or soft brush followed by a dry cloth.  
    • Storage Conditions: Store the eBike under shelter and avoid exposure to corrosive materials.  
    • Post-Rain Care: If exposed to rain, dry the eBike and apply anti-rust treatment to unpainted steel surfaces.  
    • Bearing Maintenance: Regrease hub and bottom bracket bearings if they have been submerged in water or liquid to prevent bearing deterioration.   
    • Scratch Prevention: Use touch-up paint to prevent rust on scratched surfaces. 
  • How do I clean my SOAR City SO + ST? 
    • Rinse with water: Start by rinsing the eBike with a gentle stream of water to remove loose dirt. Never use high pressure hoses or power washers. 
    • Use soapy water and a brush: Mix warm water with mild soap and use a soft-bristled brush to scrub the frame and wheels, focusing on the drivetrain and chain.    
    • Rinse thoroughly: Ensure all soap is rinsed off to prevent residue buildup. 
    • Dry the bike: Use a clean, dry cloth to dry the eBike thoroughly.  
    • Apply degreaser and lubricant: Consider applying a degreaser to the chain and then lubricate it to maintain smooth operation. 
  • How should I store my SOAR City SO + ST over winter?
    Store indoors in a dry environment between 50∘F−77∘F (10°C - 25°C). Charge battery to ~75% if unused for extended periods.     


Troubleshooting  

  • My display just arrived and I think it's cracked. What do I do?
    Contact Soar's Support immediately to report the issue and receive assistance.
  • What is the correct procedure to start and power my SOAR City SO + ST eBike?
    To start your Soar eBike:
    • Battery Check: Ensure the battery is adequately charged and securely mounted.  
    • Power On: Press and hold the power button, located on the handlebar or display unit, until the display lights up.   
    • Select Assist Level: Use the assist level selector to choose your desired pedal-assist setting.  
    • Begin Riding: Start pedaling to engage the pedal-assist system or use the throttle for motor-powered movement without pedaling. 
    • Always start at a low assist level to get accustomed to the bike's response. 
  • What should I do if my eBike will not power on?
    Check the battery charge level, ensure all connections are secure, and verify that the power button is functioning. If issues persist, contact Soar Support.
  • How do I troubleshoot pedal assist or throttle issues?
    Inspect the pedal assist sensor and throttle for any obstructions or damage. Ensure all connections are secure. If problems continue, consult the user manual or contact support.
  • What do error codes on my eBike mean?
    Refer to the user manual for a list of error codes and their meanings. If an error persists, contact customer support for assistance.
  • What should I do if I experience intermittent power loss?
    Check battery connections, inspect wiring for damage, and ensure the battery is adequately charged. If the issue continues, contact Soar Support.
  • How do I fix a flat tire or replace a wheel?
    Remove the wheel, replace or patch the inner tube, and reinstall the wheel, ensuring proper alignment and secure attachment.